Terms of Service

These Terms of Service ("Terms") are an agreement between you and CerpaMedia LLC, doing business as CerpaMedia ("CerpaMedia," "we," "us"). They cover your use of cerpamedia.com (the "Site") and your purchase of the Technology Strategy Call. By using the Site or booking a call, you agree to these Terms. If you don't agree, please don't use the Site or book a call.

If you're agreeing on behalf of a company, you confirm that you're authorized to bind that company, and "you" includes the company.

1. Using the Site

• You must be at least 18 years old to book or buy anything from us.
• Use the Site only for lawful purposes, and give us accurate information.
• We may change, pause, or discontinue any part of the Site at any time.

2. The $99 Technology Strategy Call

What it is

A prepaid, one-on-one video call (30–45 minutes, on Zoom or Microsoft Teams) about your business challenges and where AI, automation, or practical technology might save you time or money.

What you get

• The live conversation, with questions, suggestions, and discussion.
• A short written summary emailed within 24–48 hours (business days) after the call, with 3–5 opportunity ideas, a suggested priority order, and one recommended next step.

What's NOT included

The Strategy Call does not include:

• A full Statement of Work, formal proposal, detailed estimate, or project plan;
• Any implementation, coding, configuration, setup, or build work;
• Access to, review of, or changes to your systems, accounts, or code;
• Ongoing support or follow-up calls;
• Legal, tax, accounting, financial, cybersecurity-audit, or regulatory-compliance advice.

Price and payment

$99 USD, paid in full in advance through Stripe. Applicable taxes, if any, are additional.

Standalone product

The $99 fee is not credited or applied toward discovery, a Statement of Work, or other project work, with one exception: if you purchase AI Teammate Launch within 30 days of your Strategy Call, the $99 is credited toward that purchase.

Scheduling, cancellations, refunds, and no-shows

are covered by our Technology Strategy Call Refund, Cancellation & Reschedule Policy, which is part of these Terms.

Communication

We contact customers about scheduling by email or phone call. Phone number on the booking form is optional. We do not send text messages.

3. Project work (discovery and builds)

Any work beyond the Strategy Call, such as paid discovery, custom development, automation, or integrations, requires a separate written agreement (a Statement of Work, a Master Services Agreement, or both) that sets out the scope, price, timeline, and ownership terms. Any rate or estimate we mention, including our standard $125/hour quoting rate, is only an estimate until it appears in a signed SOW. If that signed agreement conflicts with these Terms, the signed agreement controls for that project.

4. No guarantee of business results

We share our honest professional opinion based on what you tell us. We do not guarantee any particular outcome, including revenue, cost savings, time savings, rankings, leads, or ROI. Results depend on many things we don't control, such as your implementation, your team, your vendors, and the market. You decide what to do with our suggestions, and that decision is yours.

5. Intellectual property

Site content

The Site, including its text, design, graphics, logos, the "CerpaMedia" name, and Insights articles, belongs to CerpaMedia or its licensors and is protected by law. You may view the Site and share links to it. You may not copy, republish, or sell its content without our written permission, except for brief quotes with attribution.

Strategy Call materials

You may use your written summary freely inside your business. We keep the right to reuse our general ideas, methods, and know-how. We will not share your confidential business details (see Section 6).

Client work product (hybrid ownership)

For paid project work under a signed SOW:

• You own your accounts (domains, hosting, SaaS, cloud, and similar) and the custom code and deliverables created specifically for you, once you have paid in full for that work.
• We keep our pre-existing tools, templates, libraries, frameworks, and general know-how ("CerpaMedia Materials"). If any CerpaMedia Materials are built into your deliverables, you receive a perpetual, non-exclusive, royalty-free license to use them as part of those deliverables.
• Third-party and open-source components stay under their own licenses.
• The signed SOW or MSA sets the final ownership terms for each project.

Feedback

If you send us suggestions about our services, we may use them without any obligation to you.

6. Confidentiality

We treat the non-public business information you share during a Strategy Call as confidential. We use it only to serve you, and we disclose it only to our service providers as needed or when the law requires. Please don't share passwords, payment card numbers, health information, or other highly sensitive data on the call or in the booking form. If a project needs stronger confidentiality protections, we'll put them in a written agreement.

7. Acceptable use

You agree not to:

• Use the Site for anything illegal, fraudulent, or harmful;
• Submit false information, spam, or another person's details without their permission;
• Try to hack, overload, scrape, or interfere with the Site, or get around its security;
• Upload malware or harmful code;
• Harass us or anyone else, or misuse our contact channels;
• Use our content to build a competing product, or present it as your own.

We may refuse service, cancel a booking (with a refund under our Policy), or block access if someone violates these rules.

8. Third-party services

The Site and our calls rely on third parties such as Stripe, Zoom, Microsoft Teams, Vercel, Neon, Resend, and Google. Their own terms apply to your use of their services. We aren't responsible for their outages or actions.

9. Disclaimer of warranties

Except where the law doesn't allow it, the Site, the Strategy Call, and all content are provided "AS IS" and "AS AVAILABLE," without warranties of any kind, express or implied. That includes implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We don't promise that the Site will always be available, error-free, or secure. Insights articles are general information, may summarize third-party news, and can become out of date. They are not professional advice.

10. Limitation of liability

To the fullest extent the law allows:

• CerpaMedia will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business opportunities, even if we were warned they could happen.
• Our total liability for any claim related to the Site or the Strategy Call is limited to the amount you paid us for the Strategy Call in question ($99), or $100 if you haven't paid us anything.

Some states don't allow certain limits, so some of the above may not apply to you. Separate liability terms for project work will appear in the applicable SOW or MSA.

11. Indemnification

If you misuse the Site, break these Terms, or violate someone else's rights or the law, and that leads to a third-party claim against CerpaMedia, you agree to cover our reasonable losses and costs from that claim, including reasonable attorneys' fees. We'll let you know about the claim and cooperate reasonably.

12. Governing law and disputes

These Terms are governed by the laws of the State of Georgia, without regard to its conflict-of-law rules. Before filing any claim, please email us at cerpamedia@gmail.com so we can try to resolve it informally within 30 days. If we can't resolve it, any lawsuit must be filed in the state or federal courts located in Cherokee County, Georgia, and both parties consent to those courts' jurisdiction. Either party may bring a qualifying claim in small claims court.

13. Changes to these Terms

We may update these Terms. The updated version will be posted here with a new "Last updated" date. Changes don't apply to calls already paid for. Those calls follow the Terms in effect when you paid, unless you agree otherwise. If you keep using the Site after an update, you accept the updated Terms.

14. General

These Terms, together with the Privacy Policy, the Strategy Call Policy, and any signed SOW or MSA, are the entire agreement between us on this subject. If any part is found unenforceable, the rest still applies. If we don't enforce a term right away, we haven't waived it. You may not transfer these Terms without our consent. We may transfer them as part of a sale or reorganization of the business. Neither party is responsible for delays caused by events beyond its reasonable control.

15. Contact