Strategy Call Policy

The Technology Strategy Call costs $99, paid in advance through Stripe. It is a standalone service. The $99 fee is not credited toward discovery or other project work, with one exception: if you purchase AI Teammate Launch within 30 days of your call, the $99 comes off. This policy explains how cancellations, refunds, and rescheduling work.

At a glance

1. Cancelling

• 24 hours or more before your scheduled start time: full refund of $99.
• No call time confirmed yet: full refund if you cancel before a time is confirmed.
• Less than 24 hours before your scheduled start time: no refund and no credit, because that time slot was reserved just for you.
• The 24-hour window is measured in Eastern Time (ET) from the scheduled start time.

2. Rescheduling

• You may reschedule once at no charge if you ask at least 24 hours before your scheduled start time.
• A rescheduled call should take place within 30 days of the original date. After that, we may treat the booking as cancelled without a refund, unless we're the reason for the delay.
• Requests made less than 24 hours before the call count as a late cancellation. We may make an exception at our discretion, for example in a real emergency.
• If you ask for a second reschedule, we'll try to accommodate you, but we don't have to.

3. No-shows and late arrivals

• If you don't join within 15 minutes of the start time and haven't contacted us, we treat it as a no-show: no refund, no credit.
• If you join late, the call still ends at the originally scheduled time, and the full fee still applies.
• If you have trouble connecting, email or call us right away at (943) 248-7410. We'll try to help, including switching between Zoom and Teams.

4. If CerpaMedia cancels

If we need to cancel or miss your call for any reason, including illness, an emergency, or a technical problem on our side, you can choose a full refund or a new time at no cost. If we can't reach you to confirm your choice within 7 days, we'll issue the refund automatically.

5. After the call

Once the call has taken place, the fee is non-refundable. If you haven't received your written summary within 48 business hours, email us and we'll send it right away. If you think something went seriously wrong, contact us first. We review each concern in good faith.

6. How to request a cancellation, refund, or reschedule

Email cerpamedia@gmail.com with the subject line "Strategy Call: Cancel / Refund / Reschedule." Include:

• Your name and the email address you used to book;
• Your scheduled call date and time;
• What you'd like: cancel/refund or reschedule (with 2–3 alternative times).

The time we receive your email determines whether you're inside the 24-hour window. We aim to reply within 1 business day. You can also call (943) 248-7410. If you call, please follow up by email so we have a written record.

7. Refund timing

Approved refunds go back to the original payment method through Stripe, usually within 2 business days of approval. Your bank or card issuer typically takes 5–10 business days to post the refund to your account. We don't charge refund fees.

8. Payment disputes

If you have a problem, please contact us before filing a chargeback with your bank. We can usually fix things faster. We keep booking records, communications, and call/summary records, and we may share them with Stripe if a dispute is filed.

9. Changes

We may update this policy. Your booking follows the version in effect on the date you paid.

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